Last updated 12 August 2025
Welcome to Ghanaian Dot Africa (“GDA,” “we,” “our,” “us”), an online multi-service marketplace located at ghanaian.africa that connects Users with independent Vendors for car rentals, groceries, pharmaceuticals, retail goods, restaurant orders, and on-demand delivery services (collectively, the “Platform” or “Services”).
By accessing or using any part of the Platform you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not accept all of the Terms, you must not access or use the Platform. Ghanaian Dot Africa is also controlled and remain owned by Olgoc and its Team.
“Account” – A personal or business profile registered on the Platform.
“Customer” – A User who purchases goods or services via the Platform.
“Vendor” – An independent third party listing goods or services on the Platform, including car-rental agencies, grocery stores, pharmacies, retailers, restaurants, and couriers.
“Driver/Courier” – A Vendor or subcontractor providing transportation or delivery services.
“Content” – All text, images, audio, video, reviews, ratings, and data uploaded to or displayed on the Platform.
“Transaction” – Any order, booking, or purchase made through the Platform.
You must be at least 18 years of age and possess full legal capacity to enter into binding contracts.
Car-rental Customers must hold a valid driver’s licence recognized in Ghana and meet the minimum age specified by the rental Vendor.
Pharmaceutical purchases are subject to the Pharmacy Act, 1994 (Act 489) and any buyer-specific restrictions mandated by the Pharmacy Council.
a. You agree to provide accurate, current, and complete information during registration and to keep your information updated.
b. You are responsible for safeguarding your password and all activity under your Account. Notify us immediately of any unauthorised use.
c. We may suspend or terminate Accounts that violate these Terms or applicable law.
Marketplace – GDA provides a digital venue where Vendors list goods/services and Users place orders or bookings. GDA is not a seller, lessor, pharmacist, or restaurant; all Transactions are concluded directly between Customers and Vendors.
Delivery & Logistics – Delivery times are estimates. Title and risk of loss pass to the Customer upon hand-over by the Vendor or courier, subject to applicable consumer-protection laws.
Payment Processing – GDA facilitates payments via integrated third-party payment processors. By paying through the Platform, you authorise us to charge your selected payment method for the total amount including prices, fees, taxes, and tips (if any).
List goods/services truthfully, including pricing, availability, product origin, and statutory labels (e.g., drug registration numbers).
Fulfil orders promptly and in compliance with laws such as the Public Health Act, 2012 (Act 851) and Road Traffic Act, 2004 (Act 683).
Maintain all licences, permits, and insurance required for their activities (e.g., vehicle insurance, food-safety certificates).
Indemnify GDA against claims arising from Vendor content, goods, or services.
Review item descriptions, rental conditions, dosage instructions, allergen notices, and age restrictions before placing any order.
Provide accurate delivery information and be available to receive items.
Inspect deliveries immediately and report issues via the in-app support chat within 24 hours.
– Rental periods, mileage limits, fuel policy, security deposits, and damage liability are set by the rental Vendor.
– Drivers must obey all traffic laws; fines or penalties are the Customer’s sole responsibility.
– Late returns may incur additional hourly or daily fees.
– Perishable items are non-returnable unless defective on delivery.
– Menu availability, portion sizes, nutritional information, and allergen disclosures are supplied by the restaurant Vendor.
– Prescription-only medicines require a valid prescription uploaded or presented on delivery.
– Pharmacists reserve the right to refuse sale or suggest alternative products in the interest of patient safety.
– Standard delivery radius, fees, and times vary by Vendor location.
– GDA or the courier may contact you via phone or SMS regarding your order status.
Product/Service Price – Set by the Vendor.
Platform Service Fee – A percentage or fixed amount disclosed at checkout.
Delivery Fee – Calculated based on distance, weight, and urgency.
Cancellation Fee – May apply for on-demand services cancelled after acceptance.
Prices are displayed in Ghanaian Cedi (GHS) unless stated otherwise and include VAT where applicable.
For Vendors:
15% commission on every order (standard users)
Commission-free orders for subscription holders
2.0% transcational fee on all orders (including subscription users) This transcational fees are bounded by inbound taxes paid by user.
Inbound Taxes are remitted to the platform to cover the need for vendors to pay for transactional fees.
Payout to Momo has flat rate of GHC2
Payout to Bank Account has a flate rate of GHC10.
For Customers:
GHS 3.00 flat rate fee on every order placed
Taxes may be included ( Inbound Tax )
For Delivery Partners:
5% commission on completed deliveries
Payout to Momo has flat rate of GHC2
Payout to Bank Account has a flate rate of GHC10.
To ensure security, fraud prevention, and compliance, Ghanaian Dot Africa has implemented strict name verification procedures for all payouts.
Before any payout is processed, the following requirements must be met:
The name or business name used during your initial registration or official business registration must exactly match the name on your payout bank account or mobile money account.
If you registered as an individual (e.g., “Kwame Mensah”), your payout account should also be under “Kwame Mensah.”
If your business is registered as “Akosua Foods Ltd.,” your payout account must reflect the same business name.
Example Scenarios:
If you signed up as “Kwame Mensah” but your bank account is “Mensah K. Ventures,” you must update one to match the other before any payout will be made.
For vendors operating under a registered business name, make sure the bank or mobile money account is opened under that same name.
Any mismatch between your registered name and payout account name will cause delays or even denial of payout processing until corrected.
The legal name you provided at registration must match the payout account name.
Example:
If you registered as “Ama Owusu” as a delivery partner, your bank/mobile money account must be in the same name, “Ama Owusu.”
If your account or wallet uses a nickname or a different variation, update it before requesting payout.
Payouts to accounts with mismatched names will not be processed until names are corrected and verified.
Log in and check your profile to make certain your listed name or business name matches your payout account.
Update your profile or your payout details if there are any discrepancies.
For vendors with registered business names, ensure both your business registration and bank/financial account are under the same name.
If you notice any discrepancies or need to update your registration or payout account name, contact Ghanaian Dot Africa customer support for guidance and document submission.
Any payout request with mismatched names will be placed on hold. Payouts will only be released when all information and names are in full agreement with your registered profile.
All Platform software, branding, and proprietary Content are owned by or licensed to GDA and protected by Ghanaian and international intellectual-property laws. You obtain no rights other than those expressly granted herein.
You agree NOT to:
Use the Platform for illegal or fraudulent purposes.
Post false, misleading, or defamatory Content.
Tamper with security features, reverse-engineer software, or introduce malware.
Harvest or misuse personal data of other Users.
Resell or deep-link to any part of the Services without written consent.
Our collection and processing of personal data are governed by the GDA Privacy Policy and the Data Protection Act, 2012 (Act 843). By using the Platform, you consent to those practices.
The Platform and all Content are provided “AS IS” and “AS AVAILABLE”. GDA disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee continuous, uninterrupted, or secure access to the Platform, nor the accuracy or completeness of Vendor Content.
Health-related information is provided for informational purposes only and does not constitute medical advice. Consult qualified professionals before acting on such information.
To the fullest extent permitted by law, GDA, its directors, officers, employees, and agents shall not be liable for indirect, incidental, punitive, or consequential damages, or loss of profits, data, goodwill, or other intangible losses arising out of or in connection with:
a. your access to or use of (or inability to access or use) the Platform;
b. any Transaction, delivery, or car-rental booking;
c. any Content posted by Users or Vendors.
Our total liability to you for any claim shall not exceed the greater of (i) GHS 500 or (ii) the total amount paid by you to GDA in the three months preceding the claim.
You agree to indemnify, defend, and hold harmless GDA from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
your breach of these Terms;
your misuse of the Platform;
your violation of any law or third-party rights.
We may suspend or terminate your Account and access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or applicable law. You may close your Account at any time via the settings page.
These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law principles. Any dispute that cannot be resolved amicably within 30 days shall be submitted to the exclusive jurisdiction of the courts of Ghana. You and GDA may agree to first attempt mediation under the Alternative Dispute Resolution Act, 2010 (Act 798).
We may modify these Terms at any time. Updated Terms become effective when posted on ghanaian.africa and apply to all use of the Platform thereafter. Continued use signifies acceptance of the revised Terms.
Ghanaian Dot Africa
Plot 12, Independence Avenue, Accra, Ghana
Email: [email protected]
Customer Service: +233 (0)31 229 5417
If you have questions regarding these Terms or the Platform, please contact us via the above details.
By accessing or using Ghanaian Dot Africa, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
