Last updated 12 August 2025
Ghanaian Dot Africa ("GDA," "we," "our," "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-service marketplace platform at ghanaian.africa and our mobile applications.
This policy complies with Ghana's Data Protection Act, 2012 (Act 843) and international best practices for data protection.
Account Information: Name, email address, phone number, date of birth, profile photo
Identity Verification: National ID, driver's license, passport details (for car rentals)
Payment Information: Credit/debit card details, mobile money account information
Address Information: Billing and delivery addresses
Health Information: Prescription details for pharmacy orders (encrypted and secured)
Communication Data: Messages, reviews, ratings, customer support interactions
Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages viewed, time spent on platform, search queries, click patterns
Location Data: GPS coordinates (with permission) for delivery and location-based services
Transaction Data: Order history, payment methods, delivery preferences
Social Media: Profile information when you connect social accounts
Payment Processors: Transaction confirmations and payment status
Business Partners: Vendor ratings, delivery confirmations
We process your personal data for the following purposes:
Process orders, bookings, and payments
Coordinate deliveries and pickups
Verify prescriptions and age-restricted purchases
Provide customer support and resolve disputes
Personalize your experience and recommendations
Analyze usage patterns to enhance functionality
Conduct research and development
Ensure platform security and prevent fraud
Send order confirmations and delivery updates
Provide promotional offers and marketing communications
Share important policy or service changes
Respond to inquiries and feedback
Meet regulatory requirements for financial transactions
Comply with pharmaceutical and food safety regulations
Cooperate with law enforcement when legally required
Maintain records for tax and audit purposes
We may share your information in the following circumstances:
Order details necessary for fulfillment
Delivery addresses and contact information
Payment confirmations (not full payment details)
Payment processors for transaction handling
Delivery partners for logistics coordination
Cloud storage providers for data hosting
Analytics providers for performance insights
Government authorities when required by law
Court orders, subpoenas, or regulatory investigations
Prevention of fraud, abuse, or illegal activities
Protection of rights, property, or safety
Mergers, acquisitions, or asset sales
Bankruptcy or restructuring proceedings
We implement comprehensive security measures including:
Encryption: SSL/TLS encryption for data transmission
Access Controls: Role-based access limitations for employees
Regular Audits: Third-party security assessments
Secure Storage: Encrypted databases with backup systems
Employee Training: Regular privacy and security education
Health Information: Prescription data is subject to additional security protocols and is accessible only to licensed pharmacists and authorized personnel.
Under Ghana's Data Protection Act, you have the right to:
Request copies of your personal data
Download your information in portable formats
Modify inaccurate or incomplete information
Update your preferences and settings
Request deletion of your personal data
Close your account and remove associated information
Limit processing of your data for specific purposes
Opt out of marketing communications
Withdraw consent for optional data collection
Enable or disable GPS tracking
Use approximate location instead of precise coordinates
To exercise these rights, contact us at [email protected] or through your account settings.
We collect and use your precise location data to help deliver orders directly to your doorstep efficiently. This location information ensures that your orders are dispatched to the correct address and helps us provide timely and accurate delivery service.
We use your location data to identify where your business is located. This allows the app to connect customers to vendors near them and route orders efficiently. Your location information helps optimize the ordering process on the platform.
We collect your current location data to send you delivery requests for orders near you. This is essential to match you with suitable delivery jobs and ensure timely pickups and drop-offs. This feature is primary and can not be turned off, we also use your location background to keep you connected to vendors and users for order pickup and delivery.
Collecting location data is essential and primary to the core functionality of the app, especially for customers placing orders and delivery partners fulfilling those orders. This ensures the app operates smoothly, dispatching orders to the right place and matching deliveries to the nearest available drivers.
We retain your information for as long as necessary to:
Provide ongoing services
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records
Specific Retention Periods:
Account information: Until account closure + 3 years
Transaction records: 7 years (tax compliance)
Prescription data: 5 years (pharmaceutical regulations)
Marketing data: Until withdrawal of consent
Your data may be processed in countries outside Ghana for cloud hosting and technical support. We ensure adequate protection through:
Data processing agreements with international standards
Encryption during transfer and storage
Regular compliance monitoring
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us immediately for deletion.
We use cookies and similar technologies to:
Remember your preferences and login status
Analyze platform usage and performance
Provide personalized content and advertisements
Ensure security and prevent fraud
You can manage cookie preferences through your browser settings.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notifications. Continued use of our services constitutes acceptance of the updated policy.
Data Protection Officer
Ghanaian Dot Africa
Plot 12, Independence Avenue, Accra, Ghana
Email: [email protected]
Phone: +233 (0)31 229 5417
For complaints or concerns, you may also contact the Data Protection Commission of Ghana.
